Support for openBIS

Depending on your role in the openBIS instance, you can find the relevant support information on this page.

Users

Tip

Please refer to the instance admin of your lab for firs-level support.

If your lab’s instance admins are not available, you can contact us via email. To get help from the community use the openBIS forum.

Instance Admins

openBIS Forum Ask questions and get help from the openBIS community

openBIS Training Material Training material for openBIS

For more detailed support, please contact us via email

• If you have a new feature request, please add the following information in the e-mail:
  • How many users benefit from this feature
  • A list of persons from other labs (“Sponsors”) that would also benefit from this development and can vouch for it
  • A short description of the feature, possibly with sketches and screenshots
• If you need a new group, please add the following information in the e-mail:
  • Name of group (should not be too long)
  • Empa e-mail of at least 1 user is required for the group
• If you need a new instance admin, please add the following information in the e-mail:
  • Name
  • Empa mail address
  • Empa short name